GlassRatner is delighted to announce the additions of Melissa Scott, Jeannie O'Donnell, and Mardelle Klaus to the team. They bring a wealth of experience in the healthcare industry and will be responsible for expanding the firm's core service offerings, Bankruptcy & Restructuring and Forensic Accounting & Litigation Support, in healthcare related transactions.
Ms. Scott joins as Senior Managing Director and brings more than 21 years of experience in the healthcare industry. Prior to joining GlassRatner, she served as Director of a healthcare regulatory consulting group. In addition to her extensive background providing advisory services, she has held operational roles including Director of Billing and Payor Management for St. Luke’s Health System, and served as Director of Revenue Cycle for a large multi-specialty clinic, as well as Revenue Cycle Manager for the Department of Medicine at Oregon Health and Science University. Ms. Scott’s specialties include forensic analytics, litigation support, internal audit and enterprise risk management, compliance programs, and revenue cycle, as well as commercial and government payer claim audits and focus arrangement reviews. She earned a Bachelor of Science in Business Management from Linfield College and holds a board certification in Healthcare Compliance and certification as a Professional Services Coder.
Ms. O’Donnell joins as Senior Manager and brings more than 16 years of healthcare internal audit, management, and investigative experience. Prior to joining GlassRatner, she served as Lead Auditor in multiple Independent Review Organization reviews and specialized in Focus Arrangements. Previously, Ms. O’Donnell served as an information systems auditor in a large healthcare system and was a Fiscal, Compliance and IT Auditor for a Regional Support Network, as well as an Audit Manager for an audit network. Throughout her career, Ms. O’Donnell has conducted various compliance and internal control reviews and operational, financial, compliance and information system audits for health plans, hospitals, healthcare management organizations and attorneys. She also specializes in mock Office of Civil Rights (OCR) audits for HIPAA Privacy and Security. She earned a Bachelor of Science in Psychology/Sociology from Wilkes University and added a Major in Accounting from Kings College. Ms. O’Donnell is credentialed as a Certified Internal Auditor, Certified Information Systems Auditor, Certified Professional Coder and Certified in Healthcare Compliance.
Ms. Klaus joins as Senior Associate and brings 14 years of experience in auditing, regulatory compliance and healthcare operations. Prior to joining GlassRatner, Ms. Klaus served as an expert providing litigation support on behalf of a physician practice facing criminal indictment. Previously, Ms. Klaus has served as interim Manager of Compliance and Coding Audit for one of the nation's largest multi-institutional Catholic healthcare delivery systems and has conducted retrospective payment audits on behalf of special investigation units for some of the nation’s largest payers. Her areas of expertise include working alongside providers, payers and law firms with proficiency in Medicare, Medicaid and commercial lines of business. Ms. Klaus currently studies Health Information Management at Western Governor’s University and will receive a Bachelor of Science in Healthcare Management and credentials as a Registered Health Information Administrator. She is a Certified Coding Specialist, Certified Professional Coder, Board Certified in Healthcare Compliance and holds a project management credential.