How to Navigate the B2B Client’s Emotional Journey
Posted On: 19th December 2019
How well do you really understand your clients? You may think it only comes down to quality products or services but, underneath it all, your clients are real human beings with real pain points, emotions, and uncertainties—and you need to start putting yourself in their shoes to deliver better service and create stronger relationships.
How well do you really understand your clients? You may think it only comes down to quality products or services but, underneath it all, your clients are real human beings with real pain points, emotions, and uncertainties—and you need to start putting yourself in their shoes to deliver better service and create stronger relationships.
Click here to read article by Adam W. Silver at Farber.
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